In addition, you can use the Windows XP driver for testing. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box then try installing the device driver via Run as administrator. If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. In some cases, due to hardware modifications by different manufacturers, the driver updates may cause some error. Microsoft tests drivers in various environments before they are published however, we cannot guarantee all drivers will work on all hardware platforms as there are too many different models, although their hardware ID are the same as the standard version. Note : Drivers on the Windows Update site are directly provided by hardware manufacturers.

First you might go to Device Manager, right click your printer device in the list and select Update Driver Software then click Search automatically for updated driver software or directly download the latest driver from Microsoft Update Catalog.

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